Error 9814 appears on iTunes. It has different causes. It usually occurs when you purchase a song or an app from iTunes that does not play correctly. It also occurs when you cannot connect to iTunes store. This message may appear along with 9800 and 9815. These numbers may seem different but their root causes are almost the same.
According to Apple, this message is a result of Mac not having proper settings for date and time. The systems that are affected by this message will include Mac OS X, iOS, iTunes and iPhone.
To solve this issue, follow these steps:
- Close iTunes. You must quit iTunes first.
- Go to Apple menu. This is located at the top left-hand corner of your screen.
- Click System Preferences option.
- Choose Date and Time icon. It is found in the 4th row.
- Click the box next to “Set Date…” This will change your computer’s date and time. By checking, it ensures that your computer’s date and time are synchronized with the Internet’s time and date. It also ensures that your computer is following the date and time provided by Apple.
- Close the System Preferences window. After the date and time have been set correctly, you can now close the System Preferences window. If the date and time are wrong, you can manually set them.
- Access iTunes store. You must open iTunes to test whether the problem has been solved.
For Windows, you must follow these steps.
- Close all programs. You must quit all running programs on your computer.
- Click the Start button.
- Choose Control Panel option.
- Click Add/Remove Programs
- Look for iTunes on the list.
- Click iTunes
- Choose Uninstall option.
- Go to iTunes’ official page.
- Download the latest version of this digital media player.
- Install it.
Most of the time, the problem will be fixed using the steps mentioned above. However, if you still see it, you may need to call Apple’s technical support. Keep in mind that error 9814 occurs because of a variety of reasons.